Teams Medical Practice

Teams Medical Practice 2024-02-23 Person 4 5 0

I just want to say a massive thank you to Charlotte for her care whilst doing my NHS Health Check yesterday. Professional and proficient service. It was much appreciated!

Nothing.

Teams Medical Practice 2024-02-22 Person 4 5 0

It depends on my shifts at work

Until I am retired totally from work don't think much more can be done

Teams Medical Practice 2024-02-22 Person 4 5 0

It is sometimes quite difficult to get an appointment within the timeframe required.

Don’t know

Teams Medical Practice 2024-02-21 Person 4 5 0

Tried to get vaccinations for a holiday to Asia but the nurse couldn’t get Typhoid and it was out of stock for 4 weeks. She eventually managed to get some

Have more than one supplier for injections as they were available with other supplier’s and it would of eliminated all the stress of not knowing if we were going to get them

Teams Medical Practice 2024-02-21 Person 2 5 0

It is always very impossible to get an appointment because there are specific days you must call by 7:30am and other days by 8:00am, if you're on the phone to call on either of these times, you may be lucky to be waiting on the queue, between 8 minutes to 15 minutes which is largely dependent on your number on the queue. When your phone is eventually connected, you're most likely to be told that there are no appointments for that day again and no immediate possible future appointments available, this doesn't depict any sign of emphaty on the part of the receptionist. On some occasions I had to go for walk-in at Blaydon with my son.

I don't know how you will be able to improve this situation with this current system. Professional receptionists that are emphatic with nice words are needed.